Refund and Returns Policy

At norvixan, customer satisfaction is our top priority. If an item you ordered does not meet your expectations, we offer a hassle-free return and refund policy.

1. 30-Day Return Window

We offer a 30-day return policy, meaning you have 30 calendar days from the date you receive your order to initiate a return.

To be eligible for a return:

  • Items must be unused, in their original condition, and packed in the original manufacturer packaging.
  • You must provide your order number or proof of purchase.

2. How to Request a Return

  1. Send an email to [email protected] with your order number, the item name, and a brief description of the issue.
  2. Our customer service team will review your request and send return authorization instructions along with the correct return address.
  3. Please do not send items back without contacting us first.

Note: Return shipping costs are the responsibility of the customer unless the return is due to a defect, damage, or shipping error caused by norvixan.

3. Damaged, Defective, or Incorrect Items

Please inspect your package as soon as it arrives. If any product is broken, defective, or incorrect, please reach out to us within 48 hours of delivery at [email protected] with clear photos of the issue. We will arrange a replacement or full refund promptly.

4. Non-Returnable Goods

For safety and hygiene reasons, certain items cannot be returned:

  • Personal hygiene and grooming products.
  • Consumable or perishable goods.
  • Downloadable software or gift cards.
  • Final clearance items.

5. Refunds Process

Once your returned package is received and verified at our facility, we will notify you of the approval status. Approved refunds will be credited back to your original payment method within 5 to 7 business days.

Contact Us

For any questions regarding returns and refunds, please contact:

  • Email: [email protected]
  • Company: Zamqiro Jorvixu LLC
  • Address: 4755 AGATE DR, ALPHARETTA, GA 30022-7368, USA